Telecommunications firms are known for catalyzing innovation. From fifth-generation mobile networks to smartphone-based machine learning modules, these enterprises continue to push the technological envelope and precipitate widespread growth in the process, according to Deloitte. That said, many maintain surprisingly archaic back-end processes that inhibit service delivery operations. Innovators in the space are attempting to bring behind-the-scenes workflows up to speed with devices connected to the internet of things, Pipeline reported.
Integrating IoT into telecom operations
Just how are telecom companies incorporating IoT technology? Most are focused on solutions that address three specific areas, analysts for McKinsey found. Customer service is the primary pain point telecom operational specialists are working to mitigate via data-mining and relationship-management IoT initiatives. Order oversight is another, as cutting-edge connected devices can give employees the power to address incoming product or service requests anywhere at anytime. IoT fixtures also automate and optimize critical information technology infrastructure that supports modern telecom operations.
“From 5G networks to smartphone-based machine learning modules, telecom companies continue to push the technological envelope.”
In all, these programs have the potential to transform the industry and further empower telecom companies to chart the future of communication.
Bringing the executive suite up to speed
However, as these businesses bolster their back-end systems with the latest IoT technology, they must also consider bringing in new top-level personnel capable of managing newly future-proofed operational environments. YES Partners can help telecoms pinpoint these talented, forward-thinking executives. Our executive search consultants have their fingers to the pulse of the telecom industry and can make connections with true executive innovators capable of managing IoT-infused service-delivery networks.
To see some of the roles we have already successfully placed, click here.
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